I’m a believer of insurance because I believe in financial independence and protection against unexpected illness or injury. With AIA’s trusted company record, and APPS’s strong management system, I bought my policy with Celynna Goh Chye Hong 15 years ago.
Celynna has always been steady and reliable - a person I know I can always count on as an agent as well as a friend who has and will always be there for me. Most importantly, she is a professional and resourceful problem-solver when it comes to insurance related business, and client’s benefit is always her priority.
As the saying goes, ‘great minds think alike’, I believe that Celynna’s performance has been exemplary in these past years. This mirrors APPS’s business and company culture’s philosophy, and with that, I will strongly recommend APPS’s services to those whom I cross paths with.
Lam Oi Ee, 15 years tenure
Servicing Agent : Celynna Goh Chye Hong
The reason why I signed up for an insurance policy is very simple: security. I wanted to make sure that my family is protected if anything happens to me. With AIA, the reputable brand and its long existence in the market has given me the needed confidence. I know that my policy will not fall into the wrong hands, and that it will be crafted according to my needs.
In the whole process of setting up my insurance policy, Sally had been nothing short of being helpful and most importantly, trustworthy. She has been a good friend of mine but when it comes to business I know that she will take it very seriously, ultimately that gives me the needed boost to sustain my policy to this day.
Norsiah Zainal Abidin, 20 years tenure
Servicing Agent : Sally Chan Yin Wai
They love apps, hear what our customers have to say
When I first signed the insurance policy contract with Lilian, the only reward in return that I was aiming for is security. Now that it’s been 18 years, I realize that I received so much more than that.
Lilian has done a brilliant job in making sure that the policy is exactly what I need at different stages of my life. With regular reviews and close monitoring, Lilian has shown me her level of reliability and her well-versed knowledge of this industry. I am able to have total peace of mind now when it comes to insurance, because I know that I can trust both Lilian, and most importantly APPS.
Cheah Ngan Fong, 18 years tenure
Servicing Agent : Lilian Lam
I was comparing a few insurance policies few years ago, when my sister recommended AIA to me. Through her, I got to know Lilian as a Life Planner -under APPS and was immediately drawn towards the policy plan that she was able to tailor-make for me.
What I was most pleased about this policy from APPS is that, Lilian understood that I was looking for security, in the event an unforeseen emergency occurs. . On top of that, Lilian has always been very attentive and quick on her responses whenever I needed her to be. With all that, I can really say that I am glad to have known her, and I know I can always count on Lilian for any of my insurance related matters.
Lilian Ng Siew Ling, 9 years tenure
Servicing Agent : Lilian Lam
In my opinion, insurance is like a monetary saving net that helps cover my necessary living expenses when unforeseen circumstances occur. If something bad happens to me, I wouldn’t want to burden my family and that was the reason why I bought my insurance through Jess 6 years ago.
I actually did not consider getting my insurance with AIA initially, but Jess truly impressed me through her full product knowledge and working efficiency. Not only was she able to explain to me in details, each terms and conditions of the policy so I’ll have a better understanding on how I am being protected, she has always been able to help me follow up on any insurance related matters from beginning till the end. Only recently have I gotten my hospitalization claim done smoothly. I am glad with the decision I made 6 years ago and can safely say, I will never look back.
Lim Siew Peng, 6 years tenure
Servicing Agent : Jess Lim Ai Chen
As an individual, we all know that death is a certainty in life and illnesses and/or accidents can happen to anybody. It is because of this reason that I decided on the purchase of insurance in the attempt of protecting my next of kin. I personally think that this is the wisest form of savings, that gives you the peace of mind while being able to help both parties feel a little bit safer, knowing that financial side of things are taken care of, if and when bad luck strikes.
To me, AIA is a world-renowned brand but the name would have no meaning if not for the professional agents and services they have to provide. As a consumer, I fully practice my rights and do not tolerate low- quality services, especially with important decision like this, in life.
Having said that, I hereby would like to thank Cecilia for the services that she has provided throughout these years. Her pride and professionalism in her work is truly commendable. Apart from many qualities that she has exemplified on behalf of AIA and APPS, her key strength is her knowledge base and thoroughness of understanding on both the market and product. She is meticulous and is willing to bend backwards to help her clients.
Just like any others, there was many aspects regarding insurance that I did not know about, and Cecilia really played a vital role in bridging those gaps. She is worthy of being commended as a near-perfect servicing agent.
As a conclusion, I think that AIA’s relentless training and continuous introduction of new products, sets your Life Planners apart from others. Would like to sincerely thank AIA and APPS from the bottom of my heart, and keep up the good work!
Ng Hsin Ling, 9 years tenure
Servicing Agent : Cecilia Yeo
I’ve always thought of getting a medical insurance policy for myself, but that thought was never materialize until one day I met Angelyn. She approached me, wanting to show me more about AIA Insurance. After her numerous approaches, finally I agreed to see her. Through her patient and detailed explanation, I was convinced and immediately signed up to a comprehensive insurance plan together with my husband.
Recently I had an eye surgery. Only when I actually experienced myself, how convenient it is for me to get all the needed procedure done hassle-free did I know, that it was such a life-changing decision I have made 3 years ago and for this, I have Angelyn to thank for.
Toong Me Ting , 3 years tenure
Servicing Agent : Angelyn Goh
Saving for insurance is like saving for an emergency fund. To me, insurance is almost like a big saving pot where emergency funds are collected from all policyholders to help the less fortunate. It has a charity element to it, and it makes me feel good knowing that I am indirectly contributing to my local community.
In line with this concept, I want my family to be part of this protection, hence I bought my AIA insurance policy 25 years ago through APPS. I have a lot of confidence in AIA because it is a well-established insurance company in Malaysia. Their Life Planners are very professional and prompt with services whenever I need them. APPS is definitely an agency I will strongly recommend for the good services they have provided me so far.
Lim Sek Cheon , 25 years tenure
Servicing Agent : Pang Siew Siew
Siew Siew from APPS approached me 21 years ago, and explained to me this great concept of putting a little budget aside from my monthly income, and to be able to gain peace of mind knowing that if anything happens to me, my family will not be in any financial trouble. Since then, I have no regrets in signing up for the policy, knowing that my savings and I are in good hands.
Cheong Yik Foong , 21 years tenure
Servicing Agent : Pang Siew Siew
In my mind, insurance is all about love and kindness. Through an insurance policy, I get to show my loved ones how much I care for them and how much they mean to me. These are ultimately the reasons why I signed up for my policy through Miss Rosie 3 years ago.
As an agent, she was very easygoing and most importantly attentive whenever I needed her to be. My kudos! Goes out to her and I think every other agent in the industry should have her level of professionalism and work ethics.
Mr Ham, 3 years tenure
Servicing Agent : Rosie Wong
Rosie Wong is probably the most patient businessperson I have ever dealt with. She is extremely accommodating and hardworking. If I have any question about the policy, she will always get back to me with info in details. Never have I felt like I was pressured into making any decisions, hence until now I am very happy with my AIA insurance that I have bought from her.
She is very passionate about her job, I can tell that her clients’ needs are always her priorities and that gives me a lot of confidence in her deliverables. I am very satisfied with her service, and will strongly recommend APPS to my friends and family.
Ms Cindy Tan, 5 years tenure
Servicing Agent : Rosie Wong
